Returns & Exchange Policy
If you place an order with us, either online or in-store, you are acknowledging that you agree to our Return and Exchange Policy.
The use of ‘we’, ‘us’, and ‘our’ refers to close the loop solutions pty ltd & compostable alternatives website.
Change of Mind Policy
At close the loop solutions pty ltd & compostable alternatives website customer satisfaction is paramount. That is why if you are not 100% satisfied with your purchase we will accept returns or exchanges within 14 days, provided the items are in an unused condition and in their original packaging. All refunds and exchanges are still at the discretion of the store manager.
NB: Original postage costs will not be refunded. Product sales value ONLY will be refunded or credited to the customer.
Our ‘Change of Mind’ policy applies to most but not all our products. The products that you are unable to get a refund or exchange include straws, gift cards or vouchers. At the discretion of us, this can change depending on the circumstances.
All returns are at the customer’s expense, except for faulty products, or instances where the incorrect product was sent. In these cases, close the loop solutions pty ltd & compostable alternatives website will cover the return postage for standard shipping ONLY. If you choose to return your product via express post or courier, or any other method that is not a standard shipping charge, including adding insurance, close the loop solutions pty ltd & compostable alternatives website will only return the portion of the return shipping that would be deemed ‘regular’ postage costs.
All goods must be returned in a condition fit for re-sale. This includes all packaging and tags associated with the item. The item must be undamaged, unworn, unwashed and have no marks. If the item is not returned in “As New” condition, you may not receive a refund/exchange and will be required to pay all associated return postage costs.
Compostable Alternatives only accept complete cartons with no items missing.
Please use one of the following methods to return your boxed item:
- wrap box in brown paper and seal
- use a pre-paid satchel.
DO NOT under any circumstances:
- Write directly on the box
- Stick postage labels directly onto the box
- Use packaging tape directly on the box
- Cut the box
Any of the above will result in noncompliance to our returns conditions and incur a flat fee of $10.00 for replacement packaging and return postage costs will be the responsibility of the customer.
When will close the loop solutions pty ltd pay for return postage?
- If the product is faulty
- If the product received is different from the product purchased
When won’t close the loop solutions pty ltd pay return postage?
- If you have ordered the wrong item
- Have simply had a change of mind
- $5 +GST fee applied per carton or set of products
How to return a purchase
All refunds will be made via the same purchase method i.e. cash, credit card. You will be notified once the refund has been processed.
When posting your exchange or refund, please include a copy of your receipt or invoice making sure the following information is included on the form provided:
- Phone Number
- Email address
- Date of purchase
- Reason for the return
- Proof of purchase
Once your returned item is received and deemed appropriate for resale, we will process your exchange/refund.
Please note additional remote area postal charges and optional postage extras are non-refundable.
compostablealternatives.com.au welcomes your comments regarding this Returns & Exchange Policy. If you have any questions about this Policy or would like further information, please contact us on the following options.
+61(0) 426 899 536