All returns are at the customer’s expense, except for faulty products, or instances where the incorrect product was sent. In these cases, close the loop solutions pty ltd & compostable alternatives website will cover the return postage for standard shipping ONLY. If you choose to return your product via express post or courier, or any other method that is not a standard shipping charge, including adding insurance, close the loop solutions pty ltd & compostable alternatives website will only return the portion of the return shipping that would be deemed ‘regular’ postage costs.

All goods must be returned in a condition fit for re-sale. This includes all packaging and tags associated with the item. The item must be undamaged, unworn, unwashed and have no marks. If the item is not returned in “As New” condition, you may not receive a refund/exchange and will be required to pay all associated return postage costs.
Compostable Alternatives only accept complete cartons with no items missing.

Please use one of the following methods to return your boxed item:

• wrap box in brown paper and seal

OR

• use a pre-paid satchel.

DO NOT under any circumstances:

• Write directly on the box
• Stick postage labels directly onto the box
• Use packaging tape directly on the box
• Cut the box

Any of the above will result in noncompliance to our returns conditions and incur a flat fee of $10.00 for replacement packaging and return postage costs will be the responsibility of the customer.